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Senior Business & Process Analyst - Regulated Operations (PL8066)

  • Hybrid
    • "Toronto", Ontario, Canada

Job description

Paralucent is seeking a Senior Business & Process Analyst to help modernize complex, regulated operational workflows. You will work with operations, legal/compliance, technology and control stakeholders to translate established process and requirement artefacts into features, stories, business rules, acceptance criteria, controls and release-ready increments.

The ideal candidate is comfortable with ambiguity, detailed enough for audit-sensitive work, and practical enough to keep delivery moving.

What You'll Do

  • Review existing future-state processes and detailed requirements without unnecessarily restarting discovery.

  • Decompose end-to-end capabilities into process flows, features, user stories, acceptance criteria, business rules and test scenarios.

  • Model request types, case states, queues, roles, SLAs, deadlines, pauses, escalations, approvals, overrides and exceptions.

  • Define human-in-the-loop decision points, maker/checker controls and evidence requirements.

  • Document information-discovery, fulfillment, redaction, response-assembly, dispatch, closure and reopening requirements.

  • Maintain end-to-end traceability from requirement through test evidence and release.

  • Facilitate focused workshops, clarify conflicts and present options with business and delivery impacts.

  • Partner with UX, architecture, engineering, AI and QA teams to ensure requirements are usable and testable.

  • Support UAT planning, defect triage, operating procedures, training and knowledge transfer.

What Success Looks Like

  • Backlog items are complete, prioritized, testable and understood before development begins.

  • Business rules and controls are captured precisely enough to prevent over-processing or under-processing.

  • Open questions and dependencies are raised early with clear recommendations.

  • Requirements remain traceable through test, evidence and release.

  • Operations and control stakeholders accept the delivered workflows and procedures.

Job requirements

  • 7+ years in business analysis, process analysis or product analysis for enterprise technology delivery.

  • Experience in banking/financial services preferred; comparable experience in insurance, government, healthcare or another regulated industry accepted.

  • Strong skills in process modelling, requirements decomposition, user stories, acceptance criteria, business rules and traceability.

  • Experience with workflow, case management, work queues, SLA/deadline management, approvals and exception handling.

  • Ability to work with legal, compliance, privacy, security, operations and technology stakeholders.

  • Excellent facilitation, documentation, analytical and communication skills.

  • Experience supporting UAT, production readiness and operational adoption.

Preferred Experience

  • CBAP, CCBA, Lean/Six Sigma, BPMN or product-management certification.

  • Experience with legal requests, investigations, records, disclosure, financial crime or other evidence-sensitive processes.

  • Experience defining AI-assisted workflows, confidence thresholds and human validation.

  • French-language capability or experience designing bilingual processes is an asset.

Role Scorecard: Illustrative Measures

Final targets and cadence will be confirmed for the specific assignment. Typical measures include:

  • Backlog readiness and acceptance-criteria quality

  • Requirements-to-test traceability coverage

  • Age of unresolved business decisions

  • Rework caused by requirement ambiguity

  • UAT acceptance and defect trends

  • Operational procedure and training readiness

  • Stakeholder confidence in process accuracy

How You Demonstrate Our Core Values

Driven: Moves important work forward, recovers quickly from blockers and focuses on meaningful outcomes.

Takes Ownership: Closes loops, communicates risks early and remains accountable across handoffs.

Creative Problem Solver: Clarifies the real problem and proposes practical options with trade-offs.

Humbly Confident: Brings sound judgment, explains reasoning and actively invites challenge and feedback.

Customer Centric: Understands operational reality, success measures and the impact of decisions on users and the institution.

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