ServiceNow QA Analyst (PL682)

Paralucent is a boutique technology project delivery and staffing company that has had tremendous success over the past 21 years. We are a passionate group that has been focused on execution, delivery, and client satisfaction. We are seeking an experienced Quality Assurance (QA) Analyst with a minimum of 5 years of hands-on experience in software testing and quality assurance to join our team helping our client meet business needs. If you have a strong eye for detail, a passion for ensuring software quality, and a track record of delivering defect-free products, we want to hear from you.. This is will be a long term contract or full-time permanent hire.

We are seeking a hands-on and detail-oriented ServiceNow Quality Analyst for our client in the consulting industry. The ideal candidate will have a strong background in quality assurance, with experience in working with ServiceNow platforms. The ServiceNow Quality Analyst will be responsible for identifying, comparing, and analyzing quality issues within ServiceNow modules, proposing solutions, and ensuring the successful implementation of high-quality ServiceNow applications and integrations. Additionally, the candidate should have excellent documentation skills and be able to create test scenarios and test cases with attention to detail.

Responsibilities:

• Identify, compare, and analyze quality issues within the organization's ServiceNow ecosystem.

• Propose solutions to address quality issues and collaborate with the relevant teams to implement these solutions.

• Participate in projects involving ServiceNow integrations, ensuring seamless functionality and data flow within the platform.

• Query, organize, and analyze data within ServiceNow to identify and resolve quality issues.

• Document test scenarios and test cases, ensuring comprehensive coverage of ServiceNow modules and integrations.

• Execute test cases, monitor results, and provide feedback to the development team.

• Adhere to the Technology Operating Model best practices of the organization, ensuring compliance with established quality assurance standards.

• Take ownership of ServiceNow modules and integrations, acting as the last line of defense to ensure high-quality ServiceNow applications.

• Minimum of 3 years of experience as a Quality Analyst or in a similar role, with specific experience in ServiceNow.

• Strong understanding of quality assurance principles and best practices within the context of ServiceNow.

• Proficiency in querying and analyzing data within ServiceNow.

• Experience in working with ServiceNow modules and integrations.

• Excellent documentation skills, with the ability to create detailed test scenarios and test cases.

• Familiarity with quality assurance methodologies and best practices.

• Strong problem-solving skills and attention to detail.

• Excellent communication and collaboration skills.

Preferred Qualifications:

• Certification in ServiceNow or quality assurance.

• Experience with ServiceNow reporting and dashboards.

• Knowledge of IT Service Management (ITSM) and IT Operations Management (ITOM) processes.