ServiceNow Project/Program Manager (PL750)

We are seeking an experienced ServiceNow Project Manager for our client in the consulting industry to lead large-scale, cross-functional technology initiatives. This role involves driving programs, projects, and deployment efforts while ensuring alignment with business objectives and stakeholder needs.

Key Responsibilities:

• Lead and coordinate cross-functional teams in the delivery of ServiceNow programs and projects.

• Build and maintain relationships with key stakeholders across business and technology groups.

• Develop a strong understanding of assigned initiatives, both business and technical.

• Establish effective project/program governance and foster shared accountability.

• Manage day-to-day activities of project managers, deployment staff, and other team members.

• Oversee project/program planning, scheduling, resource allocation, and conflict resolution.

• Drive collaboration through enterprise tools and platforms.

• Lead issue/risk management, remediation planning, and escalations, ensuring clear communication and actionable solutions.

• Manage deployment schedules, readiness activities, and go-live checklists.

• Ensure compliance with established processes, plans, budgets, and schedules.

• Provide clear and regular communications, reports, and dashboards for stakeholders and leadership.

• Track budgets, variances, and performance metrics, taking corrective action as needed.

• Support value tracking, financial optimization, and continuous improvement initiatives.

• Contribute to process improvement by proposing updates to methodologies and frameworks.

• Document and share lessons learned across projects.

• Support configuration and usage of project/program management tools.

• Identify opportunities to improve productivity, quality, and cost effectiveness.

Technical Skills:

• Proven experience managing large, complex, cross-functional ServiceNow initiatives using structured methodologies and formal tools.

• Hands-on experience leading SAFe/Agile projects with strong Software Development Life Cycle (SDLC) knowledge.

• Strategic and critical thinking skills with the ability to connect across workstreams in a matrixed environment.

Qualifications:

• 5–10 years of program/project management experience, ideally in technology-driven or consulting environments.

• Ability to manage multiple initiatives concurrently in a fast-paced setting.

• Strong planning, organizational, analytical, negotiation, and presentation skills.

• Expertise in scope control, estimation, resource management, risk/issues management, and stakeholder engagement.

• Strong financial acumen: budgeting, forecasting, business case development, and value tracking.

• Demonstrated success in recruiting, mentoring, and leading remote/global teams.

• Excellent interpersonal and team collaboration skills.

• Experience working with blended onshore/offshore teams and third-party partners.

• Minimal travel required; this role is predominantly remote (EST working hours)

8 month contract with strong possibility of extension

Fully remote