ServiceNow Senior Configurator/ Tech Lead (PL762)

Location: Fully Remote within India
Duration: 12 Months contract (with possible extension)

About the Role:

Our client, a leading consulting firm, is seeking a ServiceNow Senior Configurator / Tech Lead to join their team on a fully remote basis. This is a hands-on role with leadership responsibilities, ideal for someone with strong ServiceNow expertise who enjoys guiding teams while actively contributing to development work.

Key Responsibilities:

· Act as the technical lead for all ServiceNow development activities within the India-based team.

· Provide guidance, mentorship, and support to Configurators and developers, ensuring adherence to best practices.

· Conduct peer reviews to maintain quality and consistency in development work.

· Actively work on user stories, configurations, and customizations within the ServiceNow platform.

· Ensure alignment with ServiceNow best practices, standards, and governance.

· Collaborate with business analysts, stakeholders, and other technical teams to deliver high-quality solutions.

Required Skills & Experience:

· Strong hands-on experience with at least three of the following ServiceNow modules:

o ITSM (IT Service Management)

o HRSD (Human Resources Service Delivery)

o SPM (Service Portfolio Management)

o ITOM (IT Operations Management)

o GRC (Governance, Risk, and Compliance)

· Proven experience in leading and mentoring a team of ServiceNow Configurators/Developers.

· Strong understanding of ServiceNow development best practices, design patterns, and configurations.

· Experience with peer reviews, quality assurance, and solution governance.

· Excellent communication and collaboration skills, with the ability to work effectively in a remote, cross-functional team.

· Ability to balance hands-on development work with leadership and mentoring responsibilities.

Nice to Have / Preferred Skills:

· Experience working in large-scale enterprise implementations.

· Knowledge of integration with external systems using APIs.

· Familiarity with Agile/Scrum methodologies.